Common questions and support documentation

• I’d like to change to a cheaper advertising package is this possible?
• I’m an Estate Agent can I advertise on Ezylet?
• What images should I use on my property advert?
• I’ve got more than one property that I wish to advertise?
• How to purchase an advertising package
• What is a Hot Property?
• I advertised with Ezylet last year how do I republish my advert?
• I’ve purchased a package that has free renewal, how do I do this?
• I’ve purchased an advertising plan but cannot access My Properties in My Account
• I have rented or sold my property. How do I remove the advert from Ezylet?

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• Fees may apply. What does this mean?
• I’m looking for a property which accepts Housing Benefits or DSS payments?
• I can’t find any properties in the location I’ve searched. What can I do?
• Not receiving emails
• How to search for a property
• What is Request a Visit
• What is Send to a Friend
• Clearing Cache & Cookies
• Bookmark This Property
• Forgotten password

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• What is included in the Rent Collection Package?
• Have you a sample pricelist for the items not covered in your packages?
• What is included in the Elite Package?
• What are the Property Management Terms and Conditions
• What happens if a Tenant gets locked out or has a breakdown, am I covered?
• What areas do you cover with your property management services?
• What is included in the Complete package?
• Is a full inventory included in any of the packages?

• I have not received my confirmation email, what do I do next?
• I would like to conduct a reference what information do I need?
• Can I reference an overseas tenant?
• Can I add more than one Guarantor?
• What are the Terms & Conditions that apply to Tenant Referencing?
• How much does it cost
• I have paid for a reference what next?
• I’ve realised there’s incorrect information submitted. How do I change this?
• How can I pay for the reference?
• I can’t find the answer to my question, what can I do?

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